Terms, conditions and policies

In all honesty, we exclusively offer delivery of our products under the regular set of incoterms and do not make any exceptions to those. We hate bureaucracy and paperwork as much as everybody else and do not have any delivery conditions or other legal fine print with plenty of caveats that apply to our commercial offers. What we quote is what you get.

Simply put: NO ! We frequently have to unearth our printer from a pile of paper because PO's include more pages of purchasing conditions than a Harry Potter novel. We simply do not accept them, cannot spend the time to read them, or even take the sheer amount of legalese in them seriously.

The alignment, purity, crystallinity and surface roughness of SPL's products have all been monitored or analyzed prior to shipment and are guaranteed to be within the tolerances specified on the quotations we issue. In cases where a dispute arises over defects or inconsistencies, one of our core strengths is that we will always work with our end-customers to positively resolve the problem that is experienced, beit through a simple repolishing and realignment, or ultimately a complete replacement of the product.

The crystals we provide are consumables and, like any other product, show wear when used for experiments. Over time the crystallinity tends to degrade and the crystal tends to collect impurities from the experiments it is used for or the system it is used in. When exposed to high enough temperatures the dimensions will slowly go out of spec, and the local alignment will alter as a result of forces exerted on the crystal. The degradation of a crystal sets in immediately after it is first clamped or mounted in an experimental setup and prepared. From the many years of experience that we have in crystal preparation it is fairly trivial to tell apart the effects of regular and correct use of the crystal on the one hand, and a faulty product that we may have inadvertently provided on the other hand. This also holds for defects and damage caused by misguided use and other forms of torture and maltreatment that crystals can be put through. We will replace them if we are at fault, and will work with our customers to resolve the problems that are experienced in other cases.